WHERE CAN I FIND WASHING INSTRUCTIONS?
- Care Instructions : Machine wash cold. Non-chlorine bleach, when needed. Tumble dry medium. Do not iron decorations/customization.
WHEN DO PRE-ORDER PERIODS END?
- Cutomers will be notified when the pre-order period ends. The pre-order period will be on-going and will last around 4 weeks.
HOW LONG DOES AN ORDER TAKE TO PROCESS/ARRIVE?
Usually we allow 10-15 days for processing and shipping. We provide a tracking number for the cost of your package. In the event that multiple orders are placed with the same shipping destination and on the same account, orders will be combined and shipping fees will be adjusted, unless otherwise requested.
All orders placed on the weekend will not be processed until the coming Monday.
DO YOU SHIP INTERNATIONALLY?
- Yes. They will be mailed via USPS First Class International. Shipping time will take about 1-3 weeks. We follow each order to ensure it arrives at its destination.
- ome countries may charge import duties or other random fees. Sorry, we have no control over this and it's your responsibility to pay for any fees. We value your package at the accurate amount you paid for the item through our website.
HOW CAN I BE NOTIFIED ABOUT PRE-ORDERS ON NEW ITEMS?
- You can subscribe to be on our mailing list. Those on our mailing list will be updated about upcoming releases and re-stocks of products.
WHAT IS YOUR RETURN/EXCHANGE POLICY?
- All sales are final. We do not accept returns. However, we are accepting exchange requests.
HOW CAN I BE FEATURED ON YOUR WEBSITE?
- If you are interested in being featured on our website in your Malaika Apparel, you can use the hashtag #MalaikaApparel.
- If you would like a personal profile under the "Beauty of the Diaspora" page, please email firstname.lastname@example.org.
ARE YOU SEEKING MODELS/AMBASSADORS RIGHT NOW?
- Currently, we are working on a Brand Ambassador role. We are always looking for models to help spread the word about us! At this moment, we are not looking for any models, but if you are interested in modeling or being an ambassador, please email email@example.com.
- Malaika Apparel Co. promotes the beauty of people of color, as well as plus-sized people of color. This is a space to promote the beauty we don't usually see on our TV's & billboards. If you are interested in being a part of this movement, send us an email! *No prior modeling experience is needed!*
Malaika Apparel Co. is not responsible for any lost or stolen packages once it has been shipped from our facility. Orders are sent to the exact address given to us for shipping. We are not responsible for the cost of lost or returned packages due to a wrong address.
For general requests, please contact firstname.lastname@example.org